Terms of use

1. Purpose and parties

The platform intermediates between Cuban professionals validated by the Havana Science and Technology Park (PCT) and domestic or foreign clients hiring their services. The platform is operated by [PENDING PCT: legal name and registration details of the operating vehicle — decision D-1].

The platform is NOT a payment processor, NOT a legal escrow, does NOT hold users’ money in custody and is NOT an employment agency. The service contract is between the professional and the client; the platform provides the intermediation, verification, digital contracting and settlement infrastructure through authorized providers.

2. Definitions

“Professional”: a natural person validated by the PCT offering services through the platform. “Client”: a natural person, legal entity or organization hiring those services. “Contract”: an immutable, versioned digital agreement between professional and client, generated and signed within the platform. “Held funds”: amounts the payment provider reports as collected, released to the professional according to the agreed milestones; the platform mirrors that information in its books without holding custody.

3. Accounts, verification and security

Professionals must pass the PCT institutional validation before publishing services. Clients and organizations must pass a compliance verification before hiring. Each holder is responsible for keeping their credentials confidential; internal roles operate with mandatory two-factor authentication.

The platform may suspend accounts for breach of these terms, signs of fraud or regulatory requirement. Every suspension requires a reason, is recorded in an immutable audit trail and can be appealed through support.

4. Service publication and content

The professional is responsible for the accuracy of their profile, portfolio and services. The platform moderates published content (pre-publication review and non-destructive moderation afterwards) and may remove content that infringes the law, these terms or third-party rights, always with a recorded reason.

5. Contracting, milestones and deliveries

Contracts are executed digitally over frozen terms: the amount, fees and tax withholding applicable are fixed with the rules version in force at acceptance, and neither party can alter them retroactively. Modifications are agreed by addendum, with the same bilateral acceptance mechanics.

Work is organized by milestones, availability or hours as agreed. Acceptance of a milestone by the client — or expiry of the review window without objection — releases the corresponding funds as per section 6.

6. Payments, fees and tax withholding

Collections and payouts are executed through an authorized payment provider. Activation of the mechanism is subject to regulatory authorization [PENDING PCT: payment provider and authorization framework — decisions D-2 and D-3].

Platform fees and tax withholding are governed by versioned rules, visible inside each contract before acceptance. The applied withholding is an ESTIMATED reference value while the remittance mechanism to the tax authority is unconfirmed [PENDING PCT: tax base and ONAT remittance mechanism — decision D-4].

The contract currency is preserved end to end: the platform does not convert currency. Getting paid requires a verified payout method in the contract currency.

7. Cancellations, refunds and disputes

Each contract embeds its cancellation and refund policy, visible before acceptance. In case of disagreement, either party can open a dispute within the platform: direct negotiation, mediation by an appointed mediator and, ultimately, a decision distributing the held funds, with the whole process recorded for audit.

8. Intellectual property

Unless agreed otherwise in the contract, rights over deliverables transfer to the client upon release of the corresponding milestone payment, and the professional keeps the right to reference the work in their portfolio unless a confidentiality clause applies. Platform content (brand, interface, own texts) belongs to its operator.

9. Limitation of liability

The platform is responsible for the operation of its intermediation infrastructure, not for the outcome of services contracted between the parties nor for delays attributable to payment providers or force majeure. [PENDING PCT: quantitative liability caps and exclusions under the applicable law].

10. Governing law and jurisdiction

[PENDING PCT: governing law and competent forum — depends on the legal vehicle (D-1). Until it is settled, this document is not a binding contractual offer and payment operation is not open].

11. Changes to these terms

Each version of these terms is numbered and dated. A material change requires new express acceptance before continuing to operate; the version accepted by each holder is recorded as evidence.